PRIVACY POLICY 1.0
JomFIX User (User App)
JOM I FIX SDN. BHD. [202501055985]
Effective Date: April 1, 2026
Jom I Fix Sdn. Bhd. (“Jom I Fix”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 of Malaysia (“PDPA”). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the JomFIX mobile application (“App”).
By downloading, registering for, or using the App, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
Personal Data We Collect
When you use the JonFIX User App, we may collect personal data such as your full name, email address, phone number, service address or location, optional profile photo, and booking or service history. We may also collect technical data including device information, operating system details, app usage data, and diagnostic logs to support app functionality and security.
How We Use Your Personal Data
Your personal data is used to create and manage your account, connect you with service providers, process service bookings and payments, communicate with you regarding services or updates, provide customer support, improve user experience, prevent misuse or fraud, and comply with legal or regulatory obligations.
App Permissions
The App may request access to device features such as location, camera, storage, or notifications. These permissions are used only to support core features such as service matching, uploading photos, or receiving booking updates. You may control or revoke permissions at any time through your device settings.
Payments and Third-Party Services
Payments are processed through third-party payment service providers. Jom I Fix does not store full credit or debit card numbers or sensitive payment credentials. We may engage trusted third-party service providers for hosting, analytics, or customer support purposes, all of whom are required to protect your personal data.
Disclosure of Personal Data
We do not sell or rent your personal data. We may share relevant information with service providers to fulfil bookings, with technology or payment partners to operate the App, or with authorities where required by law.
Data Storage and Transfers
Your personal data is stored securely using cloud-based systems, including Microsoft OneDrive and related infrastructure. Some data may be processed or stored outside Malaysia, with reasonable safeguards in place to ensure compliance with the PDPA.
Data Retention
We retain your personal data only for as long as necessary to provide our services or comply with legal requirements. When data is no longer required, it is securely deleted or anonymised.
Security
We implement reasonable technical and organisational measures to protect your personal data. While we take security seriously, no system can be guaranteed to be completely secure.
Your Rights
You may request access to or correction of your personal data, or withdraw consent, subject to applicable legal limitations, by contacting us.
Data Protection Officer
We have appointed a Data Protection Officer (“DPO”) to oversee compliance with data protection laws. Any questions or requests relating to your personal data may be directed to our DPO.
Children’s Privacy
The JomFIX User App is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be made available within the App or through appropriate communication channels.
Contact Details
Jom I Fix Sdn. Bhd.
Data Protection Officer
Email: support@jomifix.my