REFUND POLICY

1. Overview
All payments made through JomFIX are processed via third-party payment service providers. Refunds are subject to this policy and are evaluated on a case-by-case basis, depending on the circumstances surrounding each transaction.

2. Eligible Refunds
Users may be eligible for a refund if a Service Provider cancels the booking, if the service is not delivered, or if there is a verified issue with the service provided. Refunds may also be granted in cases of duplicate transactions or incorrect charges.

3. Non-Refundable Cases
Refunds will generally not be issued where a service has been successfully completed, where a User cancels outside of the permitted cancellation window, or where dissatisfaction is based solely on subjective preferences without reasonable justification.

4. Partial Refunds
In certain situations, partial refunds may be considered, particularly where a service has been partially completed or where both the User and the Service Provider mutually agree to a resolution.

5. Refund Requests
To request a refund, Users must submit a request through email to support@jomifix.my within 48 hours of the service completion or scheduled time. All requests will be reviewed, and Jom I Fix Sdn. Bhd. may act as a mediator between the User and the Service Provider to reach a fair outcome.

6. Processing Time
Approved refunds will be processed within seven to fourteen business days, depending on the policies and processing timelines of the relevant payment provider.

7. Dispute Resolution
Jom I Fix Sdn. Bhd. may act as a mediator between Users and Service Providers in the event of a dispute. Final decisions regarding refunds are made at the reasonable discretion of Jom I Fix Sdn. Bhd.

8. Limitation of Responsibility
As JomFIX is a marketplace platform, Jom I Fix Sdn. Bhd. does not directly provide services and is therefore not responsible for the execution or quality of services rendered. However, Jom I Fix Sdn. Bhd. remains committed to facilitating fair and reasonable resolutions for all parties involved.